A decision, it is important to be clear about the technology they use and the functionalities they include, in addition to which ones you need for your company and which ones you can add, since these factors will determine the price of your virtual switchboard Buy email database. When assessing the technology used, we must bear in mind that there are many companies that offer IP solutions but have not yet adopted its latest generation: WebRTC. The main difference with protocols such as SIP, and what makes it the best option, is the versatility offered by being able to use it directly in the browser without the need to download any specific softphone or plugin. In the case of Fonvirtual, the solutions work completely through WebRTC , so they are compatible with any operating system and web browser Buy email database.
This is a critical Buy email database characteristic to select the provider, although other aspects that we will detail below must also be taken into account. To help you calculate the monthly fee for your company telephony solution, we have prepared this post with a series of questions and answers that will guide you when making a decision. Keep reading! How many extensions do you need? To obtain an estimate of the share of your communication solution for companies, the first thing you should be clear about is how many extensions you need , that is, the number of people who will be answering calls and/or messages, whether internal or external. Each company is different, and therefore, their needs too. Thus, there will be companies that know from the beginning which agents will be dealing with users Buy email database.
But we will also find others that are not so clear Buy email database. The ideal is to have an extension for each employee of the company , since, although not all of them are in charge of serving customers, they must have an extension to communicate internally with the rest of the team. What should each extension include and why do I need one for each employee? As we have just mentioned, although not all your employees are the ones who communicate with customers, they must have a user in the switchboard, since the functionalities that each extension incorporates go beyond customer service . For this reason, to choose the telephone operator with which you will contract your company telephony solution, you should check what each alternative offers, since not all of them include the same thing. In the first place, we must highlight the internal communication tools Buy email database.